Acura Used Cars

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Carroll Wall

Fast friendly service! Great local shop! Got me in right away to fix a flat tire. I was in and out in less than 20 mins. Watched interactions with other customers and all were positive. Always offered solutions, never excuses. I will definitely come back for other services. Support small businesses!

T. W.

Found this shop years ago when I had a major problem with one of my vehicles. I have been bringing all three of my vehicles in since then. From minor to major issues. Fixes that are quick and some that require a little more time, this is the place to go. Everyone that works there goes above and beyond to get my vehicles back on the road. They are amazing at working with my schedule for drop off and pick up. I can't stress enough how professional, knowledgeable and friendly everyone is. Auto Firm NW is absolutely the best shop around (five stars is where they start).They treat people more like a friend than a customer. I highly recommend this team of very qualified individuals for all your vehicle maintenance and repair. As long as they are around, this is the only place I will be taking my vehicles.

Radley Sheldon

Much thanks to Scott and da ohana at Auto Firm NW. Awesome bunch of guys. Great customer service, really knowledgeable mechanics and staff. I got a 7in lift kit installed 35in tires with power running boards the works, and I could not be more happier. My dream truck was brought to life all thanks to Auto Firm. Great service, Great price and service with ALOHA. Mahalos to Scott and da auto firm ohana for making a dream come true. This will be my forever mechanic shop. ALOHAZ

Amy Wert-Dudley

My check engine light went on as I pulled out of my driveway for a thousand mile road trip, and as a result I found rodent damage to some wires. The lovely people at Auto Firm said they couldn't work on it until the next day, but agreed to take a quick look at it and see if they could tell if it was going to be an easy fix so we could start out trip late, or if it was going to be a big deal and we should cancel. They didn't have to do that and I consider it a kindness that they agreed to when I asked. By pure luck the damage was minor enough that they were able to fix it same day after all, which I was in no way expecting, and we were able to start our trip only four hours late. They saved our whole trip, which we had been looking forward to for several very difficult months. They treated me with empathy and humor I really appreciated in a moment when I was flustered and expecting disappointment. They did excellent work; the car ran perfectly for the whole trip, and their pricing was more than reasonable. This is definitely going to be where we do any car related business in the future.