Britannia Heights Veterinary Clinic

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John V

Reposting for visibility. This clinic, sadly, isn't the 'Liston' it once was. That genuine, 'Mom and Pop' care Dr. Liston offered has been replaced by a VCA-style business model where profit is the primary patient. They’re obsessed with upselling. ​While I truly appreciated Dr. Savannah’s support during a tough goodbye with my cat, the clinic's attitude has nose-dived since. The receptionist is curt, and management is clearly driving a relentless upsell agenda. Case in point: when I needed simple bloodwork quotes for my kitten with FIP (an already costly treatment), they initially insisted on bundling it with unnecessary X-rays and demanding a full re-exam for every single blood draw. Since Noah's FIP diagnosis was established and the bloodwork was purely for monitoring ongoing treatment progress, this was entirely unnecessary. ​After pushing back, they dropped the X-rays. But the re-exam battle continued. They tried to blame the FIP study group for the mandatory re-exams—a claim the study group immediately debunked. It was their own unnecessary fee. ​It took three weeks for the vet to respond to my complaint, only to claim that skipping the re-exams would somehow risk her license. A quick chat with my new vet confirmed this was completely false—just a flimsy excuse for a blatant money grab. After I called them out on that lie, I got radio silence—confirming they were more interested in my wallet than Noah's well-being. ​This kind of behavior is why pet owners are losing faith in vets. It's disheartening to see a place dedicated to care turn into a revenue stream. I'm taking my pets (and my wallet) elsewhere to a clinic that prioritizes health over harvesting cash.

Juliet Buchholz

After having to leave my previous vet - I was quite nervous I’d be haggled by the vet with cost before the service was even rendered to my dog. At Liston there was NONE of that. Very warm welcome. The front staff were very kind and informative. Our new vet was thorough and explained everything. Genuine empathy with wonderful care. Definite win!!!

Roberto Martinez

The team here at Dr Listons Animal Hospital has always been so supportive and helpful. Every time we have an issue, they're efficient at getting our pets taken care of and taken care of well. Super grateful I found them 5+ years ago and have been going ever since!

Ariel Nguyen

The staff was very nice, and knowledgeable. They provided me advice on dental care and tick and flea medication. My dog was a little nervous but the veterinarian was very calm, and took her time to make my dog feel comfortable.