Coast Capital - North Vancouver Branch

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Simon Bradley

I’ve been a Coast Capital member for over 10 years, but my recent experiences have been incredibly disappointing. I visited the branch twice this week and both times received poor service. First, the deposit process is outdated—having to use envelopes for cash deposits, while other banks like BMO allow direct cash deposits into the machine. I’m okay using envelopes if they are available. But they weren’t, and that’s unacceptable. Second, when I came in on Friday, there was only one customer service rep helping people while three others were sitting at their computers. I understand they may have had tasks to complete, but when customers are standing in line right in front of you, face-to-face, they should be the priority. If this is the standard going forward, I will be closing my account and moving to BMO. After a decade of loyalty, I expect better.

Adam Bach

Probably one of the worst coast capital ATM locations. Goodluck using the 1980's ATM in the front lobby. there is a 7-14 second time delay between every screen. Makes a 30 second job turn into 5 minutes of wasted time. Workers inside are amazing but that ATM machine alone makes me go elsewhere. update that ATM!!!!! ASK AND YOU SHALL RECEIVE!!!! Went in the bank to get some cash and was THRILLED to find that they updated the ATM system. In and out in 1 minute. A+++++

Merissa Johnson

Literally always closed and u have to see a teller to deposit money or wait a week literally ridiculous

Nick Parks

Never had any problems. Great staff!