Concept Property Management

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jaileen Williams

i am a current tenant and i honestly regret ever moving in. i moved in sept 18th 2025 on a saturday we had no hot water though they claimed it was move in ready we had the living room screen popped out from the outside as soon as we moved in we also had no cool air and had to stay at a motel over the weekend till someone could come and fix it, it was hot in there and no i cant go cracking open a window my son is autistic and an elopement risk so no open windows in my house to let the cool air from outside enter. as soon as we moved in we did laundry and it smelled awful we cleaned it the best we could it was later determined on oct 5th by the fire department that the property didnt install the washer and dryer correctly and there was a gas leak i then had to call off for work which lead me to a 14 day suspension i had called the property multiple days in a row i had spoke with everson sarah and kim would not return my phone calls since i had to call off to evacuate my children on top of the suspension i wasnt able to pay rent on time and they gave me a 3 day notice to pay or vacate yet they wouldnt get me the proper documentation that i needed in order to reverse my suspension and continue to work my suspension lifts on oct 19th so im still stuck not being able to work nor pay any of my bills i had to pull out a loan which i can not afford as a single mom who just moved here from out of state and now not being able to work this property had the urgency to evict me but yet have no urgency to get me the doumentation i need to return to work every day im having to put in a maintanence request for something they come and fix one thing and break another i had them look at my dryer on friday and it was taken apart i went to do laundry the following day and the washer wont even spit out water or spin prior to my eviction i was also having to keep days off work just for maintanence to go into my apartment to fix stuff because idont trust people there if im not there which is a personal preference but all in all this place is quick to evict you so that they can probably kick you out and move somebody in and take you to court so that they can make double the profit. i make up too 500$ a shift and have no problem paying my bills on time but they wouldnt provide me the documentation from the inconvienence they caused so that i can work and provide for my children yet somebody was able to drive to my apartment to give me my 3 day notice yet nobody can type me up a letter about the gas leak while they are already in the office. the amount of times this office told me they would call me back and they dont yet they sure do text me wondering when i can pay the rent and when i emailed them saying i only wanted to interact through email for documentation purposes i could never get an answer from them this place is a joke! move in ready was a lie doors wouldnt lock some doors wouldnt even close screens busted out, gas leaks no hot water no cold air even maintanence stepped out and was mad we could hear his phone call he was upset with how the apartment was put together that should say enough. cant wait for my lease to be up and drive back to my house in arizona where things are properly taken cared of ! and documentation that i request are recieved with in 24 hours

Chrissy Hayes

Jordan Diaz was such a joy to work with! She went above and beyond for my family and I! Jordan’s communication is excellent and timely! She is very friendly, too. I can’t say enough about how much stress was alleviated because of her help & support through the application/ move-in process. The company as a whole seems really good to work with as well! I got a response right after I put a maintenance request in!

张昊琛

Mr. Jason has an excellent service attitude. I’ve looked at many apartments, but the main reason—about 80%—why I decided to rent this one is because of his outstanding service. He made me feel valued, responded very quickly, and no matter what questions I had, he always helped me solve them and replied right away. Thank you again.

juna mariz dayoc

I had the most frustrating experience with concept property management. They haven’t refunded my deposit and it has been over two months since I moved out from Arbor Lane apartment. I’ve been constantly calling to follow up but no progress since and they are being difficult about it. Nobody seems to give me honest reasons why it’s taking so long. At this point, it sounds to me that they’re lying about it. I’ve been a very good tenant for 2years and never missed a single rent. They always tell me that somebody will get back to me to provide any updates but nobody calls me or email me. I don’t have any choice but to provide this review on google in the hopes that they will contact me about giving my deposit refund back!!!