Dental Care of Michigan

Im a weirdo that loves the dentist, ik ik so strange. I've been a patient of Dr.Kinias' for about 10 yrs. She's amazing and I fully trust her. My last cleaning I waited for an hr after my apt to be asked if I could wait another 45 mins or they had to reschedule me. I rescheduled and when I left my 25 min cleaning my teeth didn't feel as clean as when I brush myself.. I let it go maybe she was a newer hygienist who knows. Recently I had to have things done that my Dr doesn't do so another DR in the office did it. He had to convince me because I didn't want to go through the hassle and pain. He was very caring and really made sure he was doing everything he could for me even promising that if I needed a specialist I would be reimbursed in full. The treatment was $2,100 which for me is a lot. Well months later I'm still having issues. I've gone back at least 5 times, taking time off work and driving almost an hr to be told they dont see anything wrong. I need a special xray so this last time I was referred to a specialist who wants 500 bucks just to be seen, ok I need my refund. I was told I HAD to speak to the practice manager who wouldn't even pick up the phone and call me actually making a note that she didnt want to! Im sorry where they do that at?? I called at least once a week and wrote an email, the receptionist Jacob has been so patient with me calling constantly he deserves a raise!! Today I finally got a check in the mail for 1300 which is definitely not the 2100 I was promised but after months of getting nowhere I'm going to take it and call it a day. Its exhausting and why should I sit in pain for months waiting? Long story short Kinia and Jacob are rockstars and I appreciate them so much. This experience has left a bad taste in my mouth and idk that I'll make the trip back.

If I could give 0 stars I would. I Had a very disappointing experience at this dental office. From the moment I arrived, the staff was unprofessional and rude. Instead of being greeted politely, I was met with attitude and impatience, which made the whole visit uncomfortable. The front desk showed no effort to communicate respectfully or explain things clearly, and I felt completely dismissed when I asked simple questions. A dental visit should be a place where patients feel cared for and respected unfortunately, that was not the case here. I left feeling frustrated and unheard. I wouldn’t recommend this office to anyone looking for a professional or courteous dental team. There are plenty of other offices that treat patients with kindness and respect.

Dr, Kanai was thee sweetest most caring, understanding, dentist i have ever been to! I told her I was literally petrified, and she was just so gentle and explained everything in full detail and just took so much time with me. She was amazing. And her staff likewise.