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Our vehicle was in a wreck. Elephant responded very quickly and got us in a rental car right away. The agent at Elephant worked with us very well. They were easy to get in contact with, kept us informed how the claim was going and closed out the claim quickly. I would highly recommend Elephant Insurance
I was the victim of a hit and run. They are still looking for the driver, and my 2022 Camry took major damage. I was devastated. That being said, Elephant Insurance has a great policy, including under-insured motorist coverage, which is taking care of me. They paid out my claim, cut my deductible in half, and are paying for a rental car until my car is fixed. I'm very distrustful of insurance companies, but I have to say Elephant has really been there for me during this horrible situation. Thank you, Elephant!
DO NOT DO BUSINESS WITH ELEPHANT. Been with Elephant for years finally had to make a claim and they have been HORRIBLE to deal with. The claims department is a joke. They didn’t properly review the claim, website wouldn’t file the claim (tried for 3 hours) sent an email explaining and was told to file the claim online or call. We call only to get voicemail after voicemail which is standard for them. It’s insane. They made a decision we contested it and asked more questions, they didn’t know much about the incident just relied on the OTHER drivers account. Didn’t bother to check facts. Spoke to a supervisor only to be told too bad. I’d at least expect my insurance to be fair and make me feel confident in my representation. Beware. We are cancelling ASAP.
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