Emerald Property Management, Inc.

Not available.

C M

My experience with Emerald Property Management has been unremarkable. My main complaint involves an employee named Katrina, whose attitude and lack of support have been disappointing from the beginning. Two weeks before my move-in, I was told the trash would be cleaned up from the property, but it was not. The neighboring tenant (also managed by Emerald PM) had requested cleanup for nearly three months. We ended up cleaning the property ourselves. Today, when my car was blocked in, Katrina refused to help. She told me to walk around and knock on doors to find the owner, which was difficult for me due to my fight with stage 3 cancer—something that contradicted a previous conversation with another employee, Javen, who assured me at the lease signing that a tow company would be monitoring the property. Katrina also said I should use the alley for parking, ignoring my explanation that the area is unusable because of a broken-down vehicle and trash. Her dismissive tone and reluctance to find a solution clearly showed she was not interested in helping. An employee's attitude can greatly impact a resident's experience, and in this case, it was definitely a low point. Lastly, the unit I moved into was a remodel however inadequate priming and/or the wrong paint type was used in both the kitchen and bathroom. The walls cannot be cleaned without wiping the paint off completely.

Sarah Moore

Be extremely careful before renting from this property "management" company or if an owner expecting actual "management" of your property by them. Did a recent drive-by of one of their multi unit buildings. Saw total neglect of the building. Some units appeared occupied but the building in my opinion looked uninhabitable even bordering on being condemned. Complete neglect of the surrounding property including algae/black mold growing on the exterior walls, blackberry vines covering parts, trash strewn all over including items no longer identifiable from being outside in the brush and overgrown dry grass (fire hazard in summer). And in my drive around the building a rat nearly the size of a nutria ran right in front of my vehicle. Not only should OHA be notified but so should the local health department plus the fire department regarding the very obvious fire hazards. No way would I either rent from them or have them manage a property for me. The derelict state of the property was truly shocking.

Melissa Cunningham

I've been renting for over 20 years and I have NEVER received a Unit that is this foul. Mold and Flies in the refrigerator and the owner is refusing to replace it. Mold in the Oven also not being replaced. I was told the Unit would be ready June 28th and turned in my Move-Out date accordingly and ended up in a Hotel for a week and then received keys to this place (ZERO CLEANING DONE) After Construction work. My poor dogs are in danger of stepping on nails, glass, and razorblades in their yard not to mention the piles of old appliances and general Construction debris. Entire front area had to be Pressure washed to avoid Additional nails in my tires because the first time I pulled in I got a nail in my tire. The Heater is stuck on as well in the middle of summer so that's great. I was told by the manager of Emerald Property "Maybe this isn't the property for you" when I brought these things to their attention and was told the owner was going to put the Refrigerator back inside even though it is clearly a Health Hazard.

Geeni Cray

The house I had been renting for 2 years was sold. Was with Northwood property management and now was moved to emerald. TERRIBLE TERRIBLE. We paid our last rent to Northwood and they transferred the rest to emerald. We got a 10 day eviction notice as well as a 3,700$ bill stating we were late on our rent. After panicking and waiting the whole weekend (because they are closed) come to find out they got our payment just didn’t PROCESS IT.