ETALON DAY SPA

Not available.

Erica Shekari

EDIT: They responded below to say they were in contact with me. This is a lie, no one has reached out in the five days since they said they would. Not surprised, they obviously cannot keep their word! Biggest birthday let down. My husband booked massages as a surprise for my birthday. He specifically asked that they don’t email or contact me to keep it a surprise. Here’s how it went down: Day 1: got email confirmation and text message with the receipt sent to my phone. Surprise ruined. Day 2: same email and text sent AGAIN! I called and was told I wouldn’t receive any more notifications and a manager would call me. Day 3: same email and text sent AGAIN! Called again, waited on hold for a non existent manager for 20 mins. Finally got the front desk manager who comped the services and said I’d be getting amenities and snacks. ( this never happened.) Spa day: we arrived at 5:00 on the nose and Gretchen led me through the locker rooms (FILTHY! Trash in the floor, hampers over flowing with used robes and sandals) and put me in a locker that didn’t work. I had to hunt her down to get a working locker, and she questioned whether or not I actually needed one! Um, yes. I did. Our 55 minute massage was 25 minutes total (we watched the large digital clock and were shocked when they ended the service). We had asked Gretchen to adjust our dinner reservation (which was on site) to a bit later so we could relax post massage. She DID NOT move it and when I asked her to confirm the time, she was like “oh, uh, I didn’t move it” So we had to rush to make it. What a complete let down, waste of time and pathetic customer service. Avoid Nicole as a massage therapist, I asked her twice to lighten up on my pregnant body and she failed both times, but hey, at least they cut the service in half, so I didn’t suffer too long!

Tiffany patterson

My mani/pedi service was a great way to prepare for my vacation the following day. However a day after my services and upon arrival to Italy, my gel polish on several fingers had already begun to chip away. I had to walk around for the most part of my trip with chipped polish and go out of my way to get a replacement + a full service for all other polishes that were chipping away. They only offered a portion of a refund. I really had high hopes as Four Seasons is close and I planned to be a regular.

Alex

Conveniently booked a Gentlemen’s facial from the easy to use website. Spa is located on the third floor, elevators past reception. Good size Men’s restroom with lockers, two showers and a steam room. Robe and slippers provided. There is a lounge area with drinks and snacks to relax before your appointment. Shaweh was amazing! Solid, deliberate service with full explanations along the way with a soft, soothing voice. Super relaxing and the highlight of my day. Would highly recommend Shaweh and will return when in the area. Only negative is that slippers had an oil residue, was going to trade but the other one had it too. Ended up just rubbing with a towel in the hot shower and it was all good.

Jen A

The actual services at the spa were easily 5 stars, my massage with Kathleen was heavenly and so therapeutic. My facial with Shaweh was relaxing and was a perfect finish to my afternoon. If spa guests were allowed to visit the pool/whirlpool facilities, my rating would easily be 5 stars, however locker rooms were in need of a full time attendant. At times, the area was messy, but there was not a dedicated attendant for upkeep.