First Nations Bank of Canada

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Sara Hart

My experience with FNBC while travelling outside of Canada was horrible as I was locked out of my accounts! When I tried to call, Desere Duncan, the manager at the Winnipeg branch had a full voicemail, was not returning her emails and I had to contact the branch in Saskatoon to get help. (Thanks Alexis Henry) I mentioned that no one responded to my messages on the FNBC app and that the 1-800 number also had a full voicemail! I was not able to take out money at most ATM machines in the US so would have to drive around to several in order to get cash. It made travelling frustrating because the debit cards also don’t work outside of Canada. The only reliable source was at Safeway where I could only take out $200 US per day which was very inconvenient as I was camping and hiking off grid in the mountains. I also had charges taken out of my account that no one would explain or give me a refund for! When I finally got a hold of someone over the phone a few weeks later in Winnipeg, I was hung up on after saying I was having issues with my debit card and account. I called back three times and no one picked up, the voice mail was full. When I talked to the manager in Saskatoon, Lisa Anderson, she said that she read the messages from the app and wanted to know the issue! Appalled she didn’t respond weeks earlier when I was locked out of my accounts. Lisa said the Winnipeg branch was having phone issues… which is not true, their voicemail was full for over two years, since I opened my accounts! I asked for the CEO’s email, Bill Lomax, and the Saskatoon branch refused which I found concerning. I doubt any of this information will reach him. No one actually cares if you are in a crisis situation outside of the country and no one wants to take accountability. Desere Duncan finally responded to my emails two months later when I wanted to close my accounts, which I did as soon as I got back to Canada. Unfortunately, you can’t trust anyone at this bank. Especially disappointed because I wanted to support an Indigenous business that is supposedly helping the First Nations communities in Canada. My hope is that FNBC steps it up and do not take on the business model of other corrupt banks and corporations. I am making a complaint with the Designated Complaints Officer and will keep you posted on the outcome. September 8: No response after a few weeks. I sent another email.

Ovid Thomas

Horrible experience. Opened account. Informed clerk I was a heavy ATM and Interac user and was looking for an appropriate account. Later, I got my first bank statement which was over $100 in extra fees. The teller had set me up with an account that charged a dollar for each transaction!! The totally wrong account. I went to branch and met with manager. She apologized and offered me $50 off the extra $100 in fees I didn’t accept or expect. I closed my account. Furious. Now FN Bank have damaged my credit by pursuing collection to recover the fees from the tellers error. Stay away from this awful bank. They are incompetent and would rather wreck your credit than take responsibility for their error. Oh and to take the cake, the manager forwarded the whole clerk error to collections and didn’t discount it by $50 as she had promised.

Dee Phelps

This bank does not even deserve a 1 star in its rating. It is not a bank that treats people with respect and dignity. It is fraught with employee turnover that attests to its mistreatment of individuals that initially want to work here. I would not recommend anyone doing business here. And I am a First Nation person strongly connected within the Aboriginal community!

Mario Keeper

I'll not ever step foot in there again, have a legit mask exemption letter even it's registered with Manitoba health and they wouldn't honor it for some reason!!!