Formula One Autocentres - Cambridge (Histon Road)

Although I couldn't get a same day appointment I was offered one the following lunchtime. The staff member who dealt with my call was very helpful, knowledgeable and didn't try to up-sell or confuse me with jargon. When I arrived for my appt. both that gentleman and another staff member were very pleasant indeed. My tyre was changed without delay by a 3rd member of staff who very helpfully had delayed his lunchbreak in order to fit me in, although he didn't seem overjoyed at this I was a very happy customer indeed and I would like to thank him again. I would highly recommend Formula One Autocentres on Histon Road. Thank you all.

On 10th February 2026, I had an extremely frustrating and disappointing experience. I arrived nearly 2 hours early for my appointment because my tyre was overheating and I was genuinely concerned it could go flat if I kept driving. Instead of showing any understanding, I was refused permission to park on their premises and was told to park far away on the street. I clearly explained that my tyre was already in bad condition and that driving further could make the situation worse or even unsafe. Despite this, there was absolutely no flexibility or concern shown. To make matters worse, the reception manager was rude and dismissive. As a regular customer who has brought many new customers to them over the years, I expected at least basic courtesy and support. Instead, I was treated with no consideration at all. This experience has completely let me down. After this incident, I will not be using their services again.

Andy, the manager, was a top bloke from the initial call (fitting me in the same day) and organised someone to come and run a diagnostic on the car. Brian did a great job pricing up the things I would need done. Top blokes, definitely my new garage of choice