GoodLife Fitness Hamilton Stone Church and Upper Ottawa

My favourite GoodLife location in the area! Staff / managers are super friendly and welcoming at all times of the day. Love the openness and new expansion of the building. Usually very clean as well. Love the fact that there is a hot tub and pool as I use them quite often to relax. Highly recommend this location! The only downside I would say which doesn’t take away how much I love it, is they are unresponsive to e-mails, so best to call in or speak with them in person if you need something! 5 ⭐️

Unfortunate experience last night with staff members Nathan and Heather. Both seem to not be trained properly on there positions and I was rudely approached by heather and accused of purposely intimidating Nathan and who 16 years old while was with my 14 and 12 year old. Heather approached me extremely aggressively and raised her voice telling me that my kids were minors and needed to leave immediately as they are a liability for the club while we were working out. My one son who is a member and 12 year old who heather let in 2 weeks ago with no pass just a quick conversation What Nathan did last-night not paying attention and talking to some girl who was there didn’t listen to me when I walked in and said that the 12 year old and my girlfriend were coming in the gym he said nothing and we walked in. There was plenty of time for Nathan to explain the process of day pass or whatever needed to be done however he went on talking to some girl who is apparently his girlfriend. 15 minutes later he Instead he told heather I purposely intimidated him? Been coming to this gym for years never had this type of issue ever. Even have spoken with heather multiple times she knows me I don’t have this type of reputation here yet she chose to speak to me with huge amount of disrespect. I was shocked. I could see this if I was a known person like this but I am not I have friends I highly encourage the security footage to be shown to me and the managers there to show the truth of what happened and will be reporting this to head office. this was a terrible experience not only for me but my 12 year old who just wanted to start coming to the gym not a welcoming environment for him at all. Heather also went on to gossip to two younger females who spoke about her in the change room with my girlfriend saying she told them I yelled at her for no reason. Very unprofessional and immature. If someone is not capable or comfortable speaking to people with respect no matter the situation or not paying attention to there job maybe it’s not the job for them.

⭐⭐⭐⭐⭐ I can’t say enough good things about my experience at GoodLife Fitness! From the moment I joined, I felt welcomed and supported by the entire staff. A special thanks to my personal trainer, Mr. Brandon, whose encouragement and expert guidance have been invaluable on my fitness journey. Brandon's personalized approach has helped me set and achieve my goals, and his motivational support keeps me excited to show up every day. The staff members are always friendly and willing to help, creating a positive and motivating environment. If you're looking for a place to transform your fitness journey with a fantastic team behind you, GoodLife Fitness is the way to go!