Hampton Inn & Suites by Hilton Guelph

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Anne Marie Flavell

I'm writing this review about the event that we held at the Delta a week ago. I have to say that I was extremely impressed with the level of service we received from the event staff and the Bar Mason staff. I was co-hosting a surprise birthday party for my brother in law and everything went off without a hitch, with many thanks to the amazing staff. Nelia with the events team was who we worked with leading up to the event - what an awesome person! Friendly, quick to respond, very helpful! Then the day of the event, I was very impressed with the level of service from the Bar Mason employees - special shout out to Kassidy and Morgan on service and Dolores and Ariel on the manager side. Dolores even took a video of the actual surprise without anyone asking and sent it to me - above and beyond service all evening from her! Kassidy helped me set up, was incredibly friendly and attentive and ensured everything I was hoping for was delivered. Morgan ensured that no one was empty-handed and was quick to take drink orders and deliver them. Absolutely incredible service across the board. THANK YOU ALL!!!!!

TeamROC

The Delta Hotel in Guelph is centrally located and makes visits to the university, mall or the downtown area quick and easy. There is plenty of parking and the rooms are clean and updated. ||Also onsight is a restaurant & bar with great breakfast, lunch and dinner selections. Great for a full meal or something quick before getting on the road. Coffee and handhelds to go are also available at the attached cafe. ||If visiting the university is in your plans, the Delta is just a moment away. If you plan to visit the adorable downtown area, that is just a quick drive down the road and might even afford an ice cream stop by the river and a record store or two along the way. ||Guelph is a great town and a hotel like the Delta makes the accommodation part of your journey easy and convenient.

Danny M

While the rooms can use some updating, they are clean. Front desk staff is one of the best I’ve dealt with. If you are a frequent traveler, they actually recognize your membership status (unlike some properties) and they will offer you upgrades and late checkouts before you have a chance to ask. That’s how it should be! The same can be said about the restaurant staff and bartender.

Mark Hurson

I had a very disappointing experience with the Delta Hotel recently. I booked a room for one night through Hotels.com, only to realize minutes later that I had accidentally selected the wrong date. I arrived at the hotel within 10 minutes of booking and immediately explained the situation. The front desk advised me to rebook for the correct date through Hotels.com, which I did. Hotels.com was helpful and assured me I would likely receive a refund for the original reservation. Three days later, I found out the Delta refused to issue it. I’ve also tried calling the hotel multiple times with no resolution. This feels incredibly unfair. I’ve hosted a private event for 30 people at Bar Mason, my wife and I visit the hotel three times a month, and every year I put up my family visiting from Ireland at this property. This isn’t the level of service I expect from a place I’ve consistently supported.