Heartland Primary Care - Lenexa

First, I just want to say that we absolutely love Dr Jorgenson. He has taken care of our little since he was a newborn and never failed to hear us out and give him the best care. His nurses are also absolutely wonderful. We are always given information at each appointment about milestones, what to expect, and tons of resources. On another note, the urgent care is also absolutely wonderful. We have pretty much barely ever waited to be seen and they have ALWAYS taken our concerns seriously. Most recently, I took my my son in with very little symptoms, but he just wasn’t himself. Brandi, the nurse practitioner, never once made me feel crazy or invalidated for bringing him in. She swabbed him and reassured me that we would figure this out. Turns out, he was sick, and i am so grateful that she believe me and did multiple swabs on him so we were able to get to the bottom of things. We are foster parents and have had several kiddos be seen on a short notice to make sure they are healthy and up to date on everything. Overall, everyone here is so kind, always giving our kiddos the best care.

I had a frustrating experience with the receptionist during a phone call. She was impatient and interrupted me, which made it hard to communicate my concerns. However, I want to highlight that the nurses and other staff members were great—very helpful and professional. I hope the reception team can improve their communication skills to match the quality of care from the rest of the staff.

The urgent care was amazing!! From the person at the front desk to the nurse and the nurse practitioner, they took very good care of my daughter and we were literally in and out within 20-30 mins. And the nurse had called me with her results before I got home. I absolutely love this office!!!!!