Hilton Indianapolis Hotel & Suites

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Sam Brandt

Absolutely beautiful hotel with a nice view. We stayed here on our way to Chicago from NC and it was a nice relaxing break. The valet, bartenders, and hotel staff were all top notch. Plenty of food and things to do within walking distance. Get a reservation if you want to sit at an open air rooftop bar table, but the bar has plenty of seating. I doubt we’ll be back in the area again any time soon but if we are, we’ll definitely stay at the Intercontinental.

jefcof65

I flew into Indianapolis late and arrived at the Intercontinental just after midnight. Check-in was fast and friendly. I went to my room on the 9th floor and was pleasantly surprised. The room was amazing. This room was well appointed with modern touches like automatic window shades and a super comfortable bed. This room was also very clean. I also recommend the small restaurant in the lobby as the food and service are great. This hotel is in a great location downtown. Simply amazing!

Katherine Kovak

Tiffany brought luxury service beyond the imagination. She delivered customer service and hospitality with poise, fashion, and diligence. Tiffany also remembers her guests by name EACH time! It is as if she is made for this. In way, she has become the face and brand of the property! 15/10 amazing experience

S Gillis

This was a profound disappointment of a stay in what should have been a luxury. Where the property succeeded is in food and beverage - restaurant was excellent, food delicious and well-crafted drinks, on top of 5-star service from staff. Everything else was absolutely atrocious and awful. The service from hotel staff was abysmal, if it was there at all. From the valet, no baggage handling, no bag carts. Had to carry my own luggage and then give them an expected tip? Front desk was unhelpful. I requested extra towels in room in advance, was in fact called in advance of my arrival to confirm (nice touch) but it was never done. They brought me obviously and visibly dirty towels and failed to provide what I actually asked for. When letting "management" know, no single complaint was taken seriously. I have reason to stay in town for another week in the very near future and as a direct result of my experience, I will be taking my business to literally any other hotel downtown here that actually provides service. This was a very poor mark for the Intercontinental brand.