Hilton Stockton

My family & I woke up in the middle of the night because of our refrigerator leaking. Then we saw bedbugs in our bed!!! 🤢 We switched rooms. In the morning, the manager authorized a refund, but it’s been 2 weeks, & I have yet to get a refund. I’ve talked to the manager multiple times & she claims she contacted Booking.com & was waiting for them. I contacted Booking.com. & they’ve been great. They had no record of this manager from the hotel contacting them. Booking.com is currently working on the issue.

Area not too bad. I love the service here especially the people who serve breakfast. This one lady who helps with he breakfast is so nice and talkative I love it. Room service does very good at there job. It a lil noisy at night but not too bad. I love the room.

Do not recommend staying with kids, there were cockroaches in the room (killed one). The floor was dirty upon first entering, the hotel has a sign of no smoking on premises but the room smelled like someone had just smoked. How they portray the photos for the rooms is not accurate at all they had outlets in the room that were not working I had to test each outlet to plug in a lamp to get light and the bathroom light was very dim, just over all felt very unsafe. We ended up leaving around 12am midnight, I just feel like we got scammed. On the positive note the gentleman who checked us in was very polite and answered all questions nicely about breakfast and the pool (2 stars for service), I did ask just to confirm if there was late check out like it states in their website and No there is extra charge for late check out, but we did not make it through half the night there.