Hyatt Regency Nairobi Westlands

The hotel was amazing, spacious and clean rooms. The hotel is perfectly located opposite the Sarit mall which closes very late in the nigh, as a visitor it made it very easy to walk across the road and withdraw cash at the ATMs, there are shops(Including a forex exchange shop for foreign currencies) and restaurants downstairs which was also something we only noticed once we checked in.

I recently dined at your restaurant for a friend’s birthday and had the pleasure of being served by Rene. I just wanted to take a moment to acknowledge his outstanding customer service. He was attentive, professional, warm, and made the entire experience feel welcoming and comfortable. It’s rare to come across someone who genuinely seems to care about the guests’ experience, and Rene truly stood out. Please pass along my appreciation to him. He is a great asset to your team, and because of his service, I will definitely be returning. ~karuri

Hyatt Regency Westlands Nairobi truly feels like home sweet home. The staff are very professional, warm, and welcoming making every stay comfortable and memorable.