InterContinental Toronto Centre by IHG

Overall, I had a nice stay at this hotel. The bed wasn’t the most comfortable I’ve slept on, but it served its purpose and I slept fine. The only real downside was the parking. When we arrived, there was no clear signage indicating where hotel parking was located. I initially entered a nearby grocery store parking lot by mistake and had to call the hotel for clarification. The parking is actually at the back of the hotel, but this isn’t obvious and could definitely be better marked. Despite some negative reviews mentioning homelessness in the area, that was not my experience at all. Yes, you’ll see homeless individuals, as you would in any downtown core, but it was not overwhelming and did not impact my stay. The biggest highlight of this hotel is the location. Everything is within walking distance — restaurants, McDonald’s, Tim Hortons, Shoppers Drug Mart, Winners, and a grocery store nearby. The Eaton Centre is about a 20-minute walk, and the University of Toronto and Trinity College are also close by. Because of the central location, I barely needed my car during the stay. The room itself was good and well equipped. It included a fridge (no microwave), two bottled waters, and solid amenities. The bathroom had a glass shower door, which was a nice touch. I stayed on the quieter side of the hotel and found it very peaceful. I was told the front side is newer, but even where I stayed, the room didn’t feel outdated. One thing that could use improvement is the TV. While it was a flat screen, it didn’t support easy streaming access like Netflix or Disney+. Thankfully, I brought my own Roku, which worked perfectly. I didn’t try the breakfast because the buffet price was around $22–$23, which wasn’t worth it for me. With Tim Hortons so close, that was a much better option. Overall, this hotel is a solid choice if you want a convenient downtown location and a comfortable stay. The location alone makes it worth considering, and aside from the parking confusion and outdated TV setup, I had a very positive experience.

I stayed here as I was getting surgery. I was originally set up in a very small room with no hot water. Needless to say, I was quite discouraged. My husband called the front desk and they went above and beyond. They moved us to another room as quickly as possible the hot water was splendid! And they did everything to make it up to us, including free breakfast vouchers l. When I returned from my surgery, the following day my room had been cleaned up so nicely and with such good care. The lady gave me extra pillows and towels. I would return here in a heartbeat. The staff are amazing and the hotel is very nice and clean. The food was great. Staying here made going through a tough time just a little bit easier. Thank you to the staff at the Holiday Inn!

Our room was clean and had everything we needed. The 2 doubles room was small, and we would have liked a chair, other than a desk chair, for comfort. The bed and pillows were comfortable and clean. The bathroom was also small, but had everything we needed. We did hear sirens occasionally, but realized we were in the downtown of a major city. The noises didn't affect our stay. It was convenient to have a decent restaurant on the main floor. It was convenient to have a grocery store within a half block to pick up a few things for breakfast, so didn't try the breakfast offerings.