My Community Dental Centers ~ Marquette

Let me start by saying I have never written a negative review and hope I do not have the occasion to again. The beginning of the week I, happily drove over 100 miles to the clinic as I have been suffering from broken and other tooth issues. The initial staff were friendly, helpful, and made me feel comfortable with my decision to go there. Dentist Crawford looked in my mouth, asked a couple of questions and wrote me a prescription for 2 medications. I asked why she wouldn't do any extractions? She said "You do not want me to do that". With no other explanation and I felt it wasn't an answer to my question at all? She suggested I return to my very rural area and get on their 9 to 12 month waiting list. I explained I cannot work or function like this. There was zero compassion from her. I left there in the same horrible pain but also feeling truly depressed and completely hopeless. I am now on my 4th night of not being able to sleep longer than a hour or two at a time withoutthe pain waking me up. And, even worse, no plan on how to proceed.

We've had a fine experience when coming in for cleanings for our son, but when we came in for an emergency visit this morning (the 25th), we had the worst experience any of us (Mom, Dad, Son) have ever had with a dentist. The Nurse and front desk workers were all great, but when the Doctor came in (We didn't hear or don't remember her name), she had an awful attitude at us and at her fellow employees, she mumbled snotty remarks throughout the visit, and when it came time for our son get his tooth extracted, she was EVIL and BRUTAL, mocking him for having to go to the bathroom (and not letting him before beginning), and then ALSO mocking him for screaming and crying in pain as she wrenched on his tooth without even letting a few SECONDS go by after the numbing injection. I wish we read the reviews sooner, and I hope this review saves another child (or even adult, as some of the other reviews seem to reflect the same treatment) from this rotten lady. And MCD? Don't bother with your copy-pasted reply that you've put on the other reviews, I see how far back they go and we all know that you are not going to fix this. We will not be returning.

I've had two visits here, both were excellent. I found the entire staff to be friendly, informative, and happy in general. The dentist and both hygienists were very kind and professional. I was informed (without asking) before my procedure what my insurance would cover and then given the choice whether to continue. I've never come across this before at any medical facility.