National Bank Financial - Wealth Management

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jennifer peddle

I called to have a payment deferred for Feb 07, was given a reference number told everything was great, come Feb 07 they proceeded to take out the entire amount instead of just the interest, as promised and caused my account to go into the red $150. When I called to talk to them about why this happened they proceeded to tell me I should have called four business days in advance even though I was already told the payment would be deferred. So when I asked them what they would do they said they couldn't do anything. I have now been dealing with them non-stop for two entire days. Talked to several call center employees only to be told someone would listen to my Feb 03 call (to make sure Thomas told me my Feb 07 payment was deferred) and get back to me in 24hrs. Still no one is back to me. My money went NSF and I was charged a further $48.00. I called back today to speak to someone to figure out what they are going to do and when I was put through to an employee after an hour on hold after telling them my name and birthday I was hung up on causing me to call back and being put on hold for a further hour. I have spent 8+ hours on the phone in the past two days and am out $48.00 still since this entire process started with still no answers or replies from the bank. They messed up, took my money after entering a verbal contract to only take the interest and have since then avoided any kind of reconciliation. I will never bank with National Bank again and would recommend you do the same.

Kelly-jayne Sutcliffe

If i could give you lower I would. I absolutely do not expect to finally have calls returned after 5 months and then be talked down to like I am dumb. Jamie had no interest in trying to help, just completely talked over me and tried to make me feel small.

Kathryn McKinley

I have had nothing but amazing, first class service from this branch. I deal with them minimally, maybe a couple times per year for mortgage issues. Always treated like a guest, always made to feel my problem or issue is their problem or issue and it is resolved within a 15 minute visit. Thanks for everything, guys!!!

Sebastien “Toast” Doucet

Here's another review for this. Why should I stay with national bank, when there's many other options where they're actually open after 5pm and the one and only location in fredericton is only open till 4h30???? Working from 8-5 ( which is literally before NBC opens and I leave AFTER it closes ) is nice and all, but I cannot for the life of me go to my own bank due to the hours ( where I used to live, NBC would be open thursday nights till 7 to allow people who work mornings to actually go in for their business. Edit : see someone swapped it to 24 hours, unsure if they're trying to be funny but I inquired their hours. Monday to Wednesday 10-4 and Thursday Friday 10-5. Again, this business doesn't accommodate its customers and I'll potentially be changing banks quite soon. TY national for your services thus far.