National Police Federal Credit Union | Chicago

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JOYCE MCGHEE

I visited the credit union earlier in the week for multiple inquiries. In that my phone contact information was outdated, I was unable to access online banking. Through copies attempts, I tried again today to no avail. I contacted customer service and left my current contact information. Within MINUTES, I received a return call from JUANITA. Already amazed at the timeliness of her response, I was FLOORED by her ability to EXPEDITIOUSLY task my dilemma. Not only was JUANITA courteous and patient during my online experience, she was knowledgeable. When Juanita returned my initial call, it was evident that she had listened to my message beforehand and could readily provide assistance. It is indeed RARE these days to find customer service personnel who treat others on the phone with a upbeat spirit and voice tone. I am ecstatic to have been serviced by JUANITA and cannot say enough about the professional service she provided to me. JUANITA IS TO BE COMMENDED!

Elisa V

If I could give zero stars, I would . Customer service at this bank is practically nonexistent. I was on hold for 45 minutes just to speak with an agent, only to be given the runaround. I left a message, but no one ever returned my call. If you have other options, I strongly recommend avoiding this establishment.

Joan Williams

I did n/tot as of yet receive my new debit card and was concerned it was lost in the mail. Thanks to Steph A. I am rest assured that it hasn't been sent out yet. She was very efficient. thank you again.

WOODLAND PARK MESSAGE BOARD

I have nothing but praise for the service that I received from Contact Center Representative Juanita Gamez. She provided me with the form necessary to execute an Out-Going Wire Transfer, and instructed me as to fill it out and send it to the designated beneficiary. She was knowledgeable, patient, and sensitive to my concerns. Ms. Gamez is definitely an asset to the National Police Federal Credit Union | Chicago.