Oklahomies | Tulsa Car Detailing | Tulsa Window Tinting

Shawna is terrific! She listens to my concerns of unusual feel or sounds and gives advice on what needs to be looked at. She always keeps me informed on progress. Recently had new tires, replaced a roof rail & motor mounts. Shawna even called for the courtesy shuttle to pick me up at home when repairs were completed. Thank you Shawna & Chris Nikels team for always acknowledging me and making sure I’m comfortable if waiting for an oil change.

I am writing this to warn other customers to audit their receipts and inspect their repairs at Chris Nikel. I waited 7 months for a parking brake repair on my 2019 Challenger Scat Pack. When I finally brought it in: Financial "Error": I had a receipt proving I paid a $304.92 deposit. Their service advisor insisted I only paid $281 and calculated my final bill based on that lower number. I had to audit my own records to prove they were under-crediting my money. They effectively "lost" my funds and tried to charge me the difference. Wrong/Unsafe Part: I authorized a salvage replacement for an OEM part. Instead, they installed a completely different mechanism (Push-to-Release vs. Handle-Release). On a manual transmission car, this forces you to put the car in neutral/disengage the clutch to set the brake, which is a safety and drivability downgrade compared to the stock handle. I provided proof of the accounting error and the improper part to the Service Director and the GM. I requested a refund for the failed transaction. They chose to ignore the evidence. Do not trust their bookkeeping, and do not trust them to verify the parts they are installing.

After unsatisfactory service at another dealership, I decided to try Chris Nikel’s service department. A great experience that met and exceeded my expectations by far! The Service rep Nigel is very knowledgeable, his expertise with my 2010 Jeep Wrangler Sport was very impressive, He is even very knowledgeable on my Lifetime Warranty. He is very easy to communicate with, and has gained my trust and loyalty. As a senior citizen, and a woman, service experts like this are hard to find and so appreciated. Nigel’s customer service is genuine and forthright, and his advise was accurate and logical. I will be a regular customer now for service and maintenance on my beloved Jeep. So glad I decided to this dealership and I highly recommend it.