Patagonia Outlet

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Zakk Roberts

Excellent customer service! When I first called the store, the call dropped, and they called me back right away (this alone was awesome). Then, they helped me order an item they had in stock (one of the last stores in the country carrying this item) and personally shipped it out to me same-day. Absolutely top-notch customer service, and excellent products to boot. Now I’m even more of a fan! Thanks so much!!

Rob Milestoner

i love Cotopaxi…my 2nd favorite brand (Patagonia is #1) i fully support brands with a good mission that puts our planet first. i definitely recommend getting the Del Dia version of the Allpa 42l pack. it’s $25 cheaper, 8 ounces lighter, and 100% cooler! made from 100% recycled dead stock materials; kept waist out of the landfills and got a 1-of-a-kind travel pack.

Matthew Chamberlain

I’ve been a fan of the all the colors and quality gear for the past couple of years now, but my last experience in store made me a passionate follower of the company! When I first walked in I was welcomed by Chantelle and Avery who equipped me for my Europe trip! They were so knowledgeable and helpful. I really wanted a certain pack as my daily bag and Jordan and Christopher helped me to ship it to my house BEFORE I left for my trip! Couldn’t be happier with the customer service I received, thank you team!!!

Christy Keeler

I purchased my first Cotopaxi product just before leaving on a 24 day trek of the Annapurna and Everest Himalayas. It was a synthetic coat rated for intense cold that weighed nothing and scrunched into an extremely small space… exactly what I needed in terms of bulk and weight. It worked perfectly for the first few days until I came too close to dung-burning stove and the material burned while the bottom quarter of the zipper melted. Despite this, I was able to continuing using the coat for my remaining days because I could pull it on like a sweatshirt over my head. During most days on the trail, I had to take it off because I became too hot. This had not been my experience with other brands’ coats in similarly cold weather. Nights in the Himalaya were another matter, but the coat was surprisingly comfortable (well, I wasn't literally freezing) when combined with a thick fleece layer. That wasn’t what made Cotopaxi so good. What impressed me most was upon my return to the States when I contacted the company about the burn and melted zipper. They replaced the coat even though I’d worn it for a month post-melt; and, more importantly, they had me return the used coat for follow-up testing. I was so pleased that they cared enough about customers that they were committed to stand behind their products—they wanted to ensure we have quality, working products every time we enter the wilderness. I was even more pleased that they cared enough about customers that their research team re-tested the used coat to ensure nothing like this ever happened with any of their products again. Kudos, Cotopaxi and your sales team, for awesome customer service. You have a customer and fan for life!