Patton Properties, Inc.

Not available.

Ken Washington

Emily and Hannah at Patton Properties, Inc. communicated with me throughout the application process, but from the beginning their instructions were misleading. They asked me to view the property before applying, yet when I arrived there was no lockbox. I called the number in their email and was told I had to drive 25 minutes to their office to pick up the key. That was the first red flag. I spent hours gathering bank statements, tax records, and other documents for their background check. Eventually, I received an email stating I had been approved and needed to submit a security deposit of $875. The terms said I would lose the deposit if I did not take possession of the apartment by 8/27. After driving to the bank for a money order and returning to their office, I was told—in a follow-up email—that I now needed renters’ insurance with $500,000 liability coverage. Then came another email requiring a second background check through Briargate. None of these stipulations were in the agreement I had signed. They were disclosed only after I paid the $875 deposit. Emily emailed me stating, "I'm still learning Briargate". When I called Briargate, I was told I needed to bring a $25 money order. After making yet another trip to the bank, I arrived at Briargate only to be told I also needed to provide my Social Security card—something Patton never mentioned. I purchased a $150 renters’ insurance policy through Progressive but was informed that $500,000 liability was not available. I emailed Emily but was informed she was "no longer with the company", and Hannah stepped in. She simply emailed that the $500,000 policy was “required” without offering solutions to move forward. I then purchased another policy through a company Patton recommended in a previous email—an additional $167—yet even that did not meet their requirement. At this point, I had spent $875 on a deposit, over $300 on insurance policies, $95 for the application fee, $25 for the second background check, and at least 10 hours of my time—all for requirements that were never disclosed upfront. When I explained this to Hannah, her response was: “It’s in our advertising.” But it was not in the agreement I signed. I have since issued Patton Properties a formal demand for the return of my $875 deposit. Hannah wrote in an email that they will issue a refund and they deactivated my online account. However, based on my experience, I have little confidence they will refund me, and I will likely need to involve an attorney. I requested a cashier’s check by the end of business day Monday, 8/25. Hannah told me her boss was unavailable but that she would “let him know.” Everything I’ve described is documented in email. My advice: run! Update: My deposit was returned without mitigation. Because of that, I’ve adjusted the rating from 1 to 2. “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” —Maya Angelou

Tam

Patton Properties is a great rental company. They are always professional and responsive. Any maintenance issues are handled promptly, and communication is always clear and respectful. It’s rare to find a rental company that’s dependable and easy to work with. I highly recommend them to anyone looking for a great place and a trustworthy management team.

Emmy E

Great company to work with, they are always professional and straight forward. Moving and renting can be very stressful but I know all the girls in the office at Patton Properties are always able to answer any questions and help me feel at ease.

Kimberly Rowell

This was absolutely the worst experience I have ever had dealing with a rental company! I was already denied from Hannah before turning in any paystubs or W-2s, bank statements. I completed the registration form which was (not very user friendly). I even contacted by phone spoke with Emily at this point explaining I make 3 X the income, but they require 4 X the income. I was told I would only qualify for $677 a month for rent! Maybe years ago this would have been ideal, but not in this time! Go down on your requirements! This is why so many people are homeless in SC! I was never even given a chance! Thank you for not wasting anymore of my time!