PURE Property Management of Oregon

I moved into my place at the beginning of July. From the beginning, the “team” of individuals assigned to my area sent one single email and followed up with “we are having a competition at the office and if you could leave a review with my name that would be great”. That was from Sean and Liz, who now have only become responsive because Christopher is out of office. Christopher is the one on my “team” assigned to me that is extremely responsive. *the following really could have a lot to do with the actual owner of the property* but! Maintenance is so so so so slow. For some reason the best way to reach anyone is via email. On the phone, I have spoken to Joel many times and our conversations go in circles and I have actually hung up before. I feel like a Karen but wowee this is NOT the place. I will definitely only be living in this property for this lease and will be moving after. They are very hands off and laid back, but that comes with its cons. I have attached photos from when I recently requested that they clean the outside of my unit. I requested this due to there being scrapes and black hand prints on the siding upon moving in. Whoever performed the maintenance 1) chose the wrong color and 2) didn’t even … finish? I will definitely be going back to individual landlords instead of a “management” company after this. Listen - I know this is “just their jobs” but I work “just my job” to help make my house a home and would appreciate if PURE would make that a more enjoyable experience. I obviously want to see this change and they obviously have done the bare minimum to make my move possible. But that’s really it 😕

Sean has been awesome to work with! Super easy to talk to, always quick to respond, and really on top of things. Any issues that came up were handled fast and with zero stress. You can tell he actually cares, which makes a big difference. Definitely one of the best property managers I’ve dealt with!

The team at Pure Property has been very helpful in resolving maintenance issues. The garage door issue was resolved with the help of Jana from Pure who dispatched a technician who was excellent in both his communication and resolution of the issues. Big thanks for handling this so well!