Rhino Property Management

I am so pleased how smooth, and efficient our process was for our move. Also how responsive the rhino team is with any questions or concerns. In my opinion if you are going to utilize a rental property company for your home or rent from, Rhino is great!

The Rhino agent correctly identified my maintenance issue was an emergency after listening carefully. They quickly forwarded me to the after-hours dispatch team. Excellent situational awareness.

It's been over 2 years now since this happened to me, but I haven't forgotten. Rhino Property Management owes me $100. Straight up evil people run this company, they are certainly not fair and honest in their dealings with their fellow man. And they incentivize tenants to leave positive reviews otherwise they wouldn't have any. I put in a request for repairs because the tub faucet was leaking hot water and not just a trickle. This faucet has been "repaired" four times in the seven years I've lived here including once back in April. I also asked for the caulking to be replaced as its had black mold in it since I moved in. Also the sink was falling off of the wall for the second time. I believe that these repairs fit the parameters of what is in the lease. "The costs of repairs, restorations and replacements shall be paid for by the Owner if rendered necessary by reasonable wear and tear but shall only be required during the tenancy if a habitability issue." The bill was never mentioned and I paid rent in full on the first, but come Tuesday, after the Labor day weekend I get an email saying that my rent has not been paid in full, I log in and see a charge for $440 but no explanation of what it is for. Wednesday I get an email stating that it's for the repairs, that evening there's an eviction notice on my door with fees added to the tune of $647 At this point the rental "management" company ceases to communicate in any manner and I begin texting the property owner directly. When I moved in seven years ago he had not contracted with Rhino yet and my lease, deposit and rent were paid directly to him and I have his number. But Rhino ignores my landlord as well, not responding to emails or returning phone calls for three days, meanwhile I'm absolutely stressed about the whole ordeal. Finally on Monday my landlord texts and says that he told them to remove all of the charges and fees. I still had to go down there to get them to actually do it but they refused to take off $100 for the constable to serve the eviction notice, the ERRONEOUSLY issued eviction notice. Then the very nice young man /s at the office threatens me with a $500 fine if I continue to contact the landlord directly. I don't see anything in the lease about that except the following. "Resident further agrees to allow all communication to Resident from Owner, its agents and attorneys to be through text messaging (SMS Messages) and/or email." I really hope my landlord decides to cut ties with Rhino Property Management.Their reviews on Google show that they have many upset tenants and owners.