Snowys Outdoors

So happy with our RTT and Awning and shower tent, and all our camping gear. Hardy was amazing to deal with friendly and so helpful. He was really good at letting us think about what suited us and our style of camping, his knowledge and communication was outstanding

I went there as I wanted a Grayl water bottle for Everest Base Camp next year. They had an excellent assortment of other items I'll consider. It was clean and tidy. The staff were exceedingly helpful and friendly. I will definitely go back there another time. There was a good amount of parking spaces in the rear carpark. As you cannot enter from Richmond Rd.

A camping shop that can’t deliver a tent is a bit like a bakery that forgets the bread. That was my experience with Snowys. I paid extra for express shipping, which clearly stated 2-day delivery. After two days, only the accessories arrived — the actual tent (the main thing I ordered) didn’t. I called them and was told “it was too big for the truck” and that it would arrive “tomorrow.” Tomorrow came. No tent. I called again. This time it was “the next day.” Then Friday came, and suddenly the story changed to “it will arrive in 5 days.” At that point I asked if I could simply pick it up from the depo, since clearly shipping wasn’t happening. Their response? “Maybe, we’ll let you know.” They never did. After all that, they offered a refund. Fine. But when I called the next day to check on it, they told me I would need to post the accessories back myself, wait for them to receive them, and only then would they process the refund. So let’s recap the adventure: • Paid extra for express shipping • Didn’t receive the main item • Given different promises every day • No follow-up to help me • Then told I need to spend more time and effort returning items just to get a refund for their mistake This was an incredibly frustrating experience. For a well-known Australian outdoor retailer, the logistics, communication, and customer service were shockingly poor. Camping gear is supposed to help people get outdoors — not trap them in a customer service loop.