Super 8 by Wyndham Indianapolis South

Upon arrival there was a sign posted on the door that the pool was currently out of service, which was no big deal as we weren’t planning to use the pool. But then the elevator was also out of order and the side entry door was broke with weed whacker type string used in place of a handle. Upon entry in the room my husband saw some sort of bug on the TV stand scurry up and behind. He pulled out the furniture to see if we could determine what type of bug, but couldn’t find the bug, only all sorts of food debris that had been there for quite some time. Asked to move to another room. My husband checked that room before the rest of us entered. Bathroom had evidence of leak from above with mold growing. Night security door latch was broke/missing. Overall appears as not well maintained. Noticed quite a few people hanging out with staff; almost like they were either living there or just visiting employees but who does that at a hotel? Definitely wood not return.

Booked through booking.com a few days before our vacation for our anniversary. Hotel just says Huntington and didn’t specify that the hotel was located in Indiana and not Huntington California, we didn’t realize this mistake up until check in on the day of when we realized the address didn’t match up. When we tried to call to explain the situation the lady at the desk said they had a same situation a week prior with another customer thinking they were located in California as well. Even after going though dead ends of trying to dispute the booking to get my money back we lost for our anniversary, they are still asking for proof that we didn’t know the location was in the wrong area for me to get my refund back. At this point it’s just frustrating as I’ve explained multiple times and talked to multiple different people and sent emails about the situation and was told I would be getting my refund and that they understood the situation and yet I still haven’t and am still being asked to send proof weeks later. Quite ridiculous and upsetting.

Every year we come the hotel pool is always down. The maintenance on the building is lacking. Linens were stained.this year they charged my granny card $200 when they were only supposed to charge her $156. When she called they said it would be fixed. They never fixed it and when she called the lady told her you signed the paperwork so it’s your fault. The paperwork she signed was for room damage not pricing. When she asked for a call from management the lady told her there is no point in them calling back. I recommend if you don’t want to be charged for unwanted charges DO NOT STAY HERE. They used to be good but the new owners are horrible. This is 4 rooms they will be losing my business for.