TCS Property Management

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Benjamin

As a landlord with multiple properties, I’ve seen the good and bad in property management. TCS Property Management is hands down the best I’ve worked with. They actually care about both sides— keeping tenants happy and owners stress- free. That balance is hard to find, but they do it perfectly.

Shymeka Wright

Im a new tenant with TCS. I have had to put in a few maintenance request within the 3 months I've been here. They have been fairly good with handling things in a timely manner until my last request. My refrigerator went out, I put in a maintenance request & they came the next day to check it. Anthony (awesome maintenance guy) told me I needed a new fridge & he'll let the office know. We'll it took the office almost 2 weeks to get back to me. I ended up buying me a new fridge because I couldn't wait another week without a refrigerator, no communication about when ill get a new one & ordering out every night was costing TOO much money. When someone did reach out, it was Ben (another awesome TCS staff ). We only spoke on the phone for a few minutes but within those few minutes, he made everything good & apologize for someone dropping the ball. THANK YOU BEN FOR ALL YOUR HELP. I HOPE TCS KNOW HOW AWESOME YOU ARE & HOW MUCH YOU ARE NEEDED THERE ❤️. Jamie (who is the one that showed my the property) also reached out. He reimbursed me & also made things right. Thank you as well!

Amanda Breard

I would give this company negative stars if I could. They “merged” with my previous property management company, taking over and making everything difficult as an owner. To just scratch the surface, their accounting was inaccurate, they sent a handyman for multiple repairs which were not approved, and failed to collect money from the tenant which was owed from damages at move out. Overall they mismanaged multiple things and made the process of owning a rental property challenging and stressful. Having owned rentals for 10+ years, this is not how it should be.

Aisha “Ms Secret Deesires” Carlyle

Unsafe, unresponsive, and neglectful management — avoid this company I’ve been a tenant at a property managed by TCS Management / Rafco c/o (5325 W Stiles Street, Philadelphia, PA) since August 2023. My experience has been deeply frustrating and concerning from a health and safety standpoint. The unit(s) has no functioning heat, multiple broken windows that were screwed shut rather than repaired, and serious pest issues — including a raccoon chewing through the roof. Over time, water leaks developed, eventually leading to visible black mold throughout the unit. A lead test also revealed elevated lead levels inside the property, raising further health concerns. Despite reporting these issues repeatedly, management has done nothing to resolve them. There has been zero accountability or follow-up, and I’ve experienced harassment when pushing for basic repairs. Several safety hazards — including windows slamming shut and causing injuries — remain unaddressed. I’m sharing this review to warn others: this company does not maintain safe or habitable living conditions, and their failure to act on serious issues is both negligent and dangerous.