The Explorer Hotel

• res2@explorerhotel.ca

calgaryguy

The hotel was fine: nice rooms and a decent view. Quiet and clean. My wife and I enjoyed the proximity to the downtown core, and spent some time in the hotel bar.|My only gripe was the restaurant. We were with a group of 33 travelers and we had a nice dinner planned in the hotel, but it did not work out that way. The restaurant staff was clearly not prepared for the large group. Service was slow and when the main dish came out, the char was cold and the bison was raw=sent it back to be cooked. Perhaps the hotel could learn from this.|Otherwise, it is a nice spot.

Bori Mom

Dear whom may it concern, I was thinking of letting it go as Aurora was so beautiful, but my experience was bad as I don’t want to recommend it to anyone, and it might help other guests that would stay at your hotel later. The day I arrived at was evening and I needed to prepare for Aurora hunting. There was rotten food container under the desk, and the floor was wet, and the bed was so smelly when I went into the room. I thought I would just let it go but bed smell was disgusting that I couldn’t take any more and I went to front desk asking if there was any room available after explaining what we experienced. The employee told us there was no room available and if there was no show, he said he will let me when I am back from hunting. When I was back at the hotel, he said there was room available, but the room is smaller so if you want to check and ok with that, I can go upstairs and check. That room he wanted me to check was even dirtier. I went down and showed him the pictures; he apologized but I was already didn’t like that, he asked me to check out the room condition instead of them going up there. When I got back to my room at around 400am, I got a call from front desk and said we have another room available for you, if you guys want to move now, I will meet you at second floor elevator. I said Yes to that, and we packed and met a guy who was an Asian wore the glasses (I don’t know his name. asked the name but he refused to give). He was nice and kind and kept apologizing to us about what happened to us. The heater of the new room we moved into was turned off and it was cold as outside temperature was about to go under 0 degrees. I turned on the heater, but only chilly wind blew into the room and didn’t make any temperature go up. I went down stair again explaining and his response was “the heater will be turned on by end of October which is wintertime but if you want to keep your room warm you might want to turn on your thermometer. I was shocked but I didn’t have any energy to response with him, so I said OK and went back to the room. The room was cold, and the temperature didn’t go up at all. Before I went out for lunch, I went to front desk again and explained what happened to me. Another employee said I don’t know why he said that, but we call the maintenance and take a look and fix it. When I got back from lunch and stopped by front desk again asking if the heater was fixed but there was another employee saying it should be fixed and if not, please let us know again. Looks like the heater was fixed but not warm as my first room (guessed the room was bigger and that is why I felt like it was less warm). I confronted an Asian guy who wears the glasses again when I checked out. I asked him why you lied to me about the heater. His response was so funny. He said he didn’t tell me like that, and it was boiler that he talked about which makes no sense even more as water was hot. Eventually the guy apologized to me, but he ended up calling the security guard as my husband asked his name. For 3-night stays, I went to front desk 6 times that I never experienced with any other hotels. There is no hotel not to have a heater in the world. I hear the hotel has good reputation but apparently not any amore. It is about the service that helps people travel make your journey more joyful and graceful. Hoping that my comments can help other travelers experience a little better.

Rose-Eva

The hotel itself is fine, really loved the view! But the unfriendliest people I met on my whole trip were the reception staff here. Room service was indicated as going until 11pm, but when I called at 10:40 it was closed. The airport shuttle also doesn’t operate between 12pm and 2:30pm, but my flight was at 3. When I asked a reception staff about it, they told me I should be at the airport 2 hours early. For a domestic flight at an airport that has 2 gates?

Fkrw57

All the staff were friendly and kind, and every dish we tried at the restaurant was delicious. The bison ribs and grilled lamb skewers were especially nice. The Room was spacious with a large, comfortable bed, making our stay very pleasant. We’d definitely love to stay there again the next time we visit Yellowknife for the Northern Lights.