University Health University Hospital

2 different reviews 1. My father was there about 2 weeks ago for breaking his hip. Staff was unbelievable. Everyone on 6th was so kind to him. Everything was explained to us and my father was very comfortable through his stay. 2. My son had a out pt procedure done today, he is 22 with down syndrome. Again staff was so sweet to him, they explained everything to him before they did it. They made sure he was very comfortable when doing IV or getting meds. Can't say enough about how great my family has been treated...

UPDATE: 12/12/2024 Ms Love, A has given me a call and states that her team has not done anything wrong. She was defensive and wanted more details. I had explained the most recent visit and there is not a real resolution to anything explained. - be careful and document everything if you do go here. When issues are brought up , the final response will always side that staff have done nothing wrong. Our family initially chose University Health Hospital because of its reputation for exceptional cancer care, especially since my wife is a cancer survivor herself. When our daughter was diagnosed with cancer, we had high hopes and, at first, the care lived up to those expectations. However, over the past two years, the level of care has degraded so significantly that I can no longer recommend this hospital to anyone. The decline began halfway through our daughter's cancer treatment. Medications to prevent nausea were not provided during chemotherapy, and when we raised concerns with a lead staff member, our concerns were dismissed. This was the start of a downward spiral. What followed were increasingly long wait times, lack of attention to detail, and a general sense of disorganization. One particularly frustrating incident involved her being referred to another doctor within the hospital. After waiting over two hours past her scheduled appointment time, the fellow doctor spent no more than seven minutes with her. For routine follow-ups, such as blood draws post-cancer treatment, the process regularly takes over four hours—this doesn't include the 1.5-hour drive each way to the hospital. There’s a clear lack of accountability, as excuses are routinely made for delays and poor treatment, with no one in a higher position stepping up to address concerns. Requests for follow-ups from leadership have been ignored entirely. The physical condition of the facility has also deteriorated. The new parking garage is poorly maintained—floors are sticky, and the expansion joints are unsafe for wheelchairs. I almost tipped my daughter’s wheelchair because of the poor design. The main lobby is overcrowded and filthy, with discarded masks and tissues scattered about. On top of that, the pharmacy is not coordinated with the rest of the hospital, making it impossible to pick up critical pain medications after procedures. While I could continue listing issues, it’s clear that these problems stem from a systemic breakdown in care and management. Our family is now in the process of finding a new oncologist, and I regret trusting this hospital with our daughter's care. Pros: Initial care was excellent and compassionate. Location is far but convenient for those in the area. Cons: Significant delays and long wait times (appointments and follow-ups). Poor attention to detail during treatment. Leadership is unresponsive to patient concerns. Unsafe and poorly maintained facilities (parking garage, lobby). Pharmacy operations are disorganized and inconvenient. I hope this review serves as a wake-up call for University Health Hospital to improve its standards and truly prioritize patient care.

Ive been here several times and for the same reasons. Nurses and techs have always been great. Several doctors in the past really don’t listen to me or hear me out. Until this admission. Dr. Aaron Owens has really took the time to sit with me, listen and show compassion. He made this stay comfortable and im grateful for his input. Thank you Dr for helping me feel better and not just brushing me off. I still have a long road to recovery but this made me feel better