University of Michigan Health-West

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Brent Becker

WTH happened to this place?! Seems like this hospital is Trinity Health - Muskegon in disguise. My father-in-law had a severe issue last night and we came to the hospital as fast as we could today. We wanted to see his own doctor and asked a bunch of questions. We arrived to his room right at noon. My brother-in-law arrived soon after. We waited. No one showed up. We asked again and the RN stated that they only do virtual meetings with his doctor and he’ll check to see when they will come. No one showed up. Not one doctor. We had to leave at 3:30 and race home before the kids get off the bus. My brother-in-law stayed until 5 and no one showed up then. Great job U of M Health. If I could give 0 stars I would. To save you headaches, stress and anxiety; stay away from here, Trinity, (especially Muskegon) and go somewhere else

Mercedes Flores

I have been seeing Dr. KERN FOR NEARLY 30 Years. Since she has moved to the new location off the east beltline the office team has dropped the ball over and over. I am currently waiting on a preauthorizan to be sent for now 5 weeks. I had to get the office manager involved Mary Beth and still waiting. If this is the kind of service that they are capable of getting then I suggest you close your doors you are failing. Now Dr. KERN HERSELF IS AMAZING IT IS DISAPPOINTING THAT THE TEAM THRY HIVE HER TO SERVICE HER CLIENTS IS BROKEN AND INCAPABLE.

K

Recently we had a late night visit to ER. My husband was in so much pain he couldn't walk straight. Registration was a joke. The young man at the registration desk displayed no emotion or empathy when checking him in. I asked how long the wait and he told us about 1 1/2 hours. A short time later i told him my husband's arms were now numb/tingly. Again, no empathy or any response. 2 1/2 hours later I asked another rude RN about the wait time. His answer was an abrupt, I can't answer that ma'am! We have to prioritize! Then he walked away. 5 hours after checking in, we were finally seen! With so many negative reviews, you would think that there would be additional training for ER staff about how to better related with patients, like showing simple common courtesy and respect! This is supposed to be a healing place! You may be understaffed, but the lack of empathy, compassion and negative treatment is intolerable and unacceptable. This is the second occurrence. We will NOT be returning!

Joshua “JC” Cook

This place is about to be sued and they don’t even understand the just of how bad they messed up. Malpractice, unprofessionalism. They violated quid pro quo. They went against half the US codes for hospital regulations. Then this red headed guy from the emergency room his name was Dan, was so cold hearted towards my wife. He didn’t care that she had a serious emergency. Then I mentioned that I remember faces. Because I didn’t see his name tag, so I could mentioned to his boss or someone who could do something about it. He took it as a threat and lied to the security guards to get my kicked out. Saying I threaten them all. Which was a croc. They told me to leave the premise or they would contact the police. I didn’t do anything to warrant any of the sort. I couldn’t stay with my wife who just has some major issues not going to mention. They didn’t care. I will never do business here or will anyone I know do that either. They will also be hearing from my attorney.