Executive Flight Centre T3

You can never understand their messages on the speaker system why can’t they upgrade this issue. It sounds like Charlie browns teacher pathetic for a large company like Canadian North then maybe upgrade the seats on the old planes ✈️

This place is an absolute joke. They have no issues wasting hours of your life with delays and maintenance issues. Their offer of compensation consists of lining you up to insist you bring your cab driver inside from their car to sign some papers to cover the cabs. If you needed a hotel because you live out of town and can’t safely drive home at 3am - you’re the last to be taken care of. Needless to say they make it too annoying to be reimbursed for anything. BUT! Make sure not to get there 2 minutes late though because they’ll gladly deny you boarding after wasting countless hours of your life. Very disappointed with their service and lack of care for exhausted passengers. DO BETTER!

The terminal is large and bright but the front desk agents are a dimmer switch to the terminal. I understand that over time the agents probably have to deal with a great many complaints and people whining about the rules and the early mornings, etc. However, regardless of who is paying the bill for those to fly in/out, the job is still a service job and the people flying still matter just as much as if they booked the flight themselves to a vacation destination. I could not believe such attitude came out of the person checking us in for no reason. She didn't smile or show any sign of desire to be doing her job. A lot of people are leaving their families for the first time or leaving for a long time and the last thing you want at 7am is the front desk agent to make you feel like she doesn't want to be there or has no time for you or your questions.