Nashoba Valley Inn & Suites

A loved one of mine stayed here last night as they were looking for a last minute place. Google makes this juncture if you will look somewhat good. If you want to stay in a place that smells like mildew, has hair on “clean” towels, fridge doesn’t work, stains on the bed, drunks slamming doors all night be my guest. As soon as I picked him up all I could smell was mildew. This place needs a serious deep clean and attitude change. Now we are both stuck feeling ill as we are both highly allergic to mildew.

The Rosewood was a very clean and neat accommodation. The room was clean (bathroom spotless) bed passed inspection with flying colors. We were in Wareham overnight or a family Celebration of Life event, the Rosewood more than delivered for our needs. Thank you!

Unfortunately my stay with the Rosewood Motel ended before it began. I booked a weekend trip at the Rosewood Motel a few days in advance. Booking was overall very easy- the rates were decent and they also offer bookings through third party platforms. A little about myself: I travel a lot for work, and I have a disability that requires me to travel with service animals. I prefer to stay at pet-friendly properties, since they show more compassion for my pets, but my preference isn’t always possible. That was the case with my upcoming trip to Wareham. The Rosewood Motel was the only available option within my budget. On my itinerary, I noted that I would be traveling with service animals. I was immediately contacted by the hotel and advised that I would need to provide a “State-Issued ID” for my service animal. I am happy to provide documentation of my service animals. Although I have never been asked for it, I always present it at check in with my license and credit card information. At a glance, some may not see anything wrong with this simple question. But anyone that is familiar with the ADA will know that everything is wrong with this request! The American’s with Disabilities Act is the federal legislation law that protects disabled individuals and their service animals. The law has very clear guidelines that must be followed by all businesses, and other entities, in the event that they would like to question one’s need for a service animal. The ADA allows businesses to ask 2 specific questions, however it legally prohibits them from requiring proof of service animal training, certification, or licensing. This is due to the barriers it creates for those who do rely on service animals. There are hundreds of voluntary registries that an individual can choose from to register their service animal. But Unfortunately, a designated federal or state official database does not exist. I personally registered my animals with a voluntary registry for additional security and peace of mind. With that being said, the “State Issued ID” that was requested from me by the motel staff, does not exist. The Commonwealth of Massachusetts does not issue official ID cards for service animals. As easy as it is for me to just show the documentation that I do have, there is a point to be made. My encounter gave the impression that the staff are insensitive and negligent, and believe they are exempt from abiding by basic hospitality procedures, accommodation protocols, and respecting guest rights. I am going to respectfully cancel my reservation with the Rosewood motel. I am afraid that we have already gotten off on the wrong foot, and I do not want to experience further discrimination or retaliation from my feedback.